We may update and change the following policies without notice. This page should always show current Firefly Diaper policies.
We reserve the right to refuse to accept any order for any reason.
We accept payment by credit card or Paypal. Paypal verified since 2001 (click image below). Online payments are made through our secure shopping cart. As a security measure, we no longer accept checks or money orders, but our long-time customers are welcome to approach us about paying by US postal money order.
Our Product Guarantee
We want you to have a product you can use.
Our work is guaranteed. Materials are guaranteed for 45 days from shipment if our recommended care instructions have been followed. Care instructions are on all labels. More detailed recommendations included with every order.
Snaps. Please take care opening snaps by popping a fingernail between sides. If a snap does pop out, we would be happy to replace the snap for you. If your cover is still under its materials guarantee of 45 days, we will pay for shipping by USPS First Class Mail. If your cover is past the materials guarantee of 45 days, you pay shipping and we will replace the snap free of charge. Please contact us for more information at firstname.lastname@example.org
All shipping includes delivery confirmation or tracking. All packages will be shipped by U.S. Postal Service (USPS), unless you request otherwise. If you request UPS shipping, a minimum $10 fee will be added to the shipping estimate for USPS. That is just the reality of what we are charged.
Shipping is automatically calculated based on shipping to the furthest zone. When shipping to a closer zone, shipping overpayment is refunded (if you pay by Paypal) or adjusted (if you pay by credit card). Wouldn't it be easier to calculate based on your zip code? Absolutely. Sorry for the inconvenience.
Have you already ordered and want to track the progress of your package? Check the progress of your package at the U.S. Postal Service using the number on your shipment confirmation (U.S. packages only).
We will gladly exchange any item within 15 days of shipment if it is returned unused and unwashed with prior authorization. Shipping charges will not be refunded or reimbursed. For return authorization, contact us by phone at 716/833-9337, e-mail at email@example.com, or by post at Firefly Diapers, P.O. Box 1385, Buffalo, New York 14215-0385